Refunds & cancellation
Draft
Last updated 2026/10/18 · effective 2026/10/18
Refunds & cancellation
Unused paid popcorn can be canceled from your wallet within 7 days of purchase (only bonus popcorn you've used is deducted). After 7 days, we refund it minus 10%.
Draft pending legal review. It may change before launch.
1. Types of popcorn and expiry
On the Korean website, 1 popcorn is ₩100. Packs hold the same popcorn in every country; only the price currency changes.
Prices include VAT. You pay by card (or easy-pay services, depending on merchant settings) in the payment window of our payment processor, NICE Payments (NICEPAY). For now we only accept payments in Korean won.
| Type | How you get it | Expiry |
| Paid popcorn | Popcorn packs | Never expires |
| Free popcorn | Sign-up bonus (6), top-up bonuses, promotions | 90 days from receipt, with a reminder 7 days before |
2. Spending order
Popcorn that expires soonest is used first. All free popcorn expires and paid popcorn doesn't, so free popcorn goes first. The unlock sheet shows the split before you confirm.
3. Canceling within 7 days
- Within 7 days (168 hours) of paying, you can cancel right away from History → Purchases.
- If you haven't used any of it, you get the full amount back.
- If you've used some, you get back the value of the paid popcorn left, with no fee.
- Any remaining paid and bonus popcorn from that purchase is removed.
- A cancellation that returns only part of the payment goes through right away only if the payment method supports partial cancellation. If it doesn't, customer support refunds you as described in section 10.
4. Refunds after 7 days
- We refund the value of the paid popcorn left, minus a 10% fee (rounded up).
- Any remaining paid and bonus popcorn from that purchase is removed.
- Because only part of the payment comes back after the fee, payments whose method doesn't support partial cancellation are refunded by customer support as described in section 10.
5. Bonus popcorn
Remaining bonus popcorn is removed. If you've used some bonus popcorn, we subtract that many times the per-popcorn price from the refund (never below zero).
6. Example (50 popcorn + 2 bonus for ₩5,000)
| Situation | Refund |
| 3 days after paying, none of the 50 + 2 bonus popcorn used | Full ₩5,000 refunded (52 popcorn removed) |
| 3 days after paying, 30 paid left, 2 bonus used | ₩3,000 − ₩200 for used bonus = ₩2,800 |
| 8 days after paying, 30 paid left, 2 bonus used | ₩2,800 − 10% fee ₩280 = ₩2,520 |
7. Rentals, wait-free and bundles
- Rentals last 72 hours. If you never played a rental, you can get the popcorn back within 7 days. Free popcorn that expired in the meantime can't come back.
- Wait-free episodes last 72 hours and cost no popcorn, so there's nothing to refund.
- A bundle costs 75% (rounded down) of the remaining paid episodes of a completed series, always at least 1 popcorn less than renting them one by one. It's available when the remaining total is 2 popcorn or more and stays available for as long as the Service runs. Popcorn spent on bundles isn't returned.
8. Monthly top-up (not currently sold)
We don't currently sell monthly top-ups. If we start, these rules apply.
- Before you subscribe, we show the monthly price and the popcorn you'll get. There are no weekly plans.
- Cancel anytime with one tap on the monthly top-up page. You won't be charged from the next billing day, and popcorn you already have stays.
- Each monthly charge can be canceled or refunded under sections 3–5. Canceling a monthly charge also cancels the plan.
9. Payments by minors
We check your age before you pay. Under 19, a legal guardian must agree first, and payments made without consent can be canceled by you or your guardian.
10. How refunds are paid
Refunds go back to the original payment method. When you cancel, we ask the payment processor to cancel right away and finish within 3 business days at the latest. Your card company may take a few more days to show it on your statement.
If only part of a payment should come back and the payment method (card company or easy-payment settings) doesn't support partial cancellation, it can't be canceled from History. Contact customer support (Business information at the bottom of the page) and, after checking, we'll refund the same amount another way, such as a bank transfer.
11. Shutdown
If we shut down the Service, we'll give 30 days' notice and refund your remaining paid popcorn.
Effective date
This policy takes effect on October 19, 2026. Now that we accept paid payments, we corrected the payment methods, payment processor and refund handling, and noted that monthly top-ups aren't sold. Previous version: September 27, 2026.